Returns & Refund Policy

At LYRAVORIX, customer satisfaction is fundamental to our values. This Returns & Refund Policy outlines the eligibility criteria, timeframes, procedures, and conditions applicable to all purchases made through lyravorix.live.

Refund Eligibility

Refunds are granted for products that arrive defective, damaged, or materially different from their description. Items must be unused, in original condition, and returned in original packaging with proof of purchase.

Time Limits

Refund requests must be submitted within 14 calendar days of delivery confirmation. After this period, we may be unable to process a return unless required by applicable consumer protection laws.

Request Process

To initiate a return, contact our support team with your order number, detailed explanation, and supporting photos if applicable. Upon approval, return instructions and a reference number will be provided.

Conditions

• Item must be unused and unaltered
• Original packaging must be intact
• Proof of purchase is required
• Return authorization must be obtained prior to shipping

Exclusions

Refunds are not available for:

• Items damaged due to misuse
• Products marked as final sale
• Personalized or custom-made goods
• Requests submitted beyond the return window

Refund Processing

Once the returned item is received and inspected, refunds will be processed within 7–10 business days. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.